Following is a list of our policies. Please read them over, as they will affect your understanding of how to complete your course and each contains important information you ought to know.
There may be occasions when a student believes his or her academic work or conduct has been unfairly or inadequately evaluated1 by the faculty.2 Typically, such differences of opinion can be amicably resolved informally between the student and faculty. If not, the following procedures are intended to encourage satisfactory resolution of academic grievances with a minimum of formal procedure.
Please follow the instructions below:
- The grievance must be initiated by the student no later than three months (90 days) from the day the final grade is posted for the course in which the alleged unfair or inadequate evaluation occurred.
- The student should initially address the grievance by writing to the course’s faculty member to request a review and resolution. This initial communication should be sent to: firstname.lastname@example.org .
- If the faculty is unavailable, or the student has a valid reason to believe the matter will not be dealt with fairly and that retribution may result, or the student is not satisfied with the faculty response, the student may submit an Academic Grievance Form to the Educational Services Manager at BYU Independent Study at: IS_Petitions@byu.edu.
- The Educational Services Manager will review the case and make a decision. If deemed necessary by the Educational Service Manager, a review committee will be convened to further investigate the petition. The members of that committee will consist of the Educational Services Assistant Manager, the Customer Support Service Administrator, and the Instructor and Training Support Manager. The committee will present their findings to the Educational Services Manager and provide a recommendation for a resolution to the petition.
- The Educational Service Manager will determine the resolution of the grievance and give the decision in writing to the student and faculty member within 10 business days. The decision is final and not subject to further appeal.
- Academic evaluations subject to this policy include grading, actions arising from incidents of academic dishonesty, the withholding and/or revocation of a grade for academic reasons, and the withholding of transcripts or special notation on transcripts for academic reasons.
- For purposes of this policy, "faculty" means any teacher or other individual authorized by BYU Independent Study to academically evaluate students, or who has a legitimate need to know about the processing and disposition of an academic grievance.