Adobe Connect Technical Requirements
You will want to ensure that the computer you are using is capable of handling the Adobe Connect program. Visit Adobe Connect technical specifications and system requirements to ensure you will be able to access the virtual classroom on your computer or device. If you are unsure how to view your computer/device specifications, you should be able to find instructions on finding those from an online search. We recommend accessing your virtual classroom using either Mozilla Firefox or Google Chrome.
Note: A mobile Adobe Connect app is available for Apple and Android devices. However, as not all features are supported (such as screen sharing), we recommend using a laptop or desktop computer for completing most appointments. You can view more information at Adobe Connect for mobile Help.
Installing the Adobe Connect Application
The next step is to make sure that your computer has all the software required to run Adobe Connect. If you have flash enabled in your browser and do not need to share your screen at any time during the appointment, you may access the virtual room through your browser. However, Adobe Connect has an application that will solve many audio problems, allow you to share your screen, and doesn’t require flash. To get the application, and to test your Flash Player, Adobe Connect connection, and connection speed, run an Adobe Connect Diagnostic test. If you do not already have the application, you will be prompted to install it. If the application is properly installed, the classroom will open in a separate window.
Visit Adobe Connect application for desktop for more information.
Accessing the Adobe Connect Virtual Classroom
1. Visit the Adobe Connect virtual classroom link provided to you.
2. Select Enter as a Guest and type your first and last name in the field provided. Some courses require you to also include your course name. Refer to your course for more information.
3. Select Enter Room.
If you do not have Flash enabled in your browser, you may be prompted to either install the Adobe Connect application or enable Flash in your browser. If you enable Flash, you can open the room in the browser (“When Flash is enabled click here to join the meeting”). If you download the application, or already have it installed, the room will open in a new window.
4. Most meetings are private and require the meeting host to allow you in the room.
If the instructor or TA is in the room, you will see a message that says, “This is a private meeting. Your request to enter has been sent to the presenter. Please wait for a response”.
If the host is not yet in the room, you will see a message that says “The meeting has not yet started. You will be able to access the meeting once the host arrives. Please wait.” If you see this message, check that (a) you have the correct virtual classroom URL, (b) it is the correct time for your scheduled appointment, and (c) it is within the posted hours of the Conversation Café (all hours listed are US mountain time). If you are in the correct room at the correct time, contact the instructor or TA.
5. Once the host has allowed you in the virtual classroom, you may have the option to use your microphone or webcam. Options for your microphone and webcam will not become available until your instructor or TA enables them. When they enable your webcam, a button should appear above the video pod labeled Start My Webcam (or the webcam icon will appear at the top of the window). Click this button.
6. A small dialog box will appear, asking if you want to allow access to your webcam. Click Allow.
7. This will cause a small screen to appear in the video pod that shows a preview of what you will broadcast. Once you have adjusted the image (turning on lights for proper balance and contrast, etc.), select the Start Sharing button at the bottom of that screen.
8. If your instructor or TA has enabled your microphone, click on the microphone icon (Connect My Audio) at the top of the window to enable it.
9. At the top of the classroom window, you may see four buttons: a speaker, a microphone, a webcam, and a raised hand. The speaker, webcam, and microphone should be green to indicate they are in use.