Login Issues

Are you having login issues?

  1. Ensure that you are logging on to the correct URL. You can access your course by visiting is.byu.edu, and clicking the Sign in button at the top. Sign in with your BYU Net ID and password, and select your course from the list of your current registrations. Click the Access Your Course button on the Enrollment Overview page; your course should open in Buzz.
  2. Check if your course is expired or withdrawn.  
  3. Make sure that caps lock is not on, you are spelling everything correctly, and there is no space before or after your username or password.  
  4. If the problem persists, please contact our technical support team [link to Contact Technical Support on Tech Support main page] 

Contact Us

Business Hours

Monday–Friday (except holidays)
8:00 a.m.–5:00 p.m. mountain time
Closed Tuesdays 10:45 a.m.–noon for university devotionals.

Toll-Free: 1-800-914-8931
Local: 801-422-2868
Fax: 801-422-0102
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Street Address

Harman Continuing Education Building
770 E University Pkwy
Provo UT 84602

Travel Directions

Mailing Address

BYU Independent Study
229 HCEB
770 E University Pkwy
Provo UT 84602