Is part of your online course not loading?

Many common webpage issues are resolved by simply clearing your browser cache and cookies.

  1. Press Ctrl + Shift + Del (or Cmd + Shift + Del on a Mac)  
  2. If using Google® Chrome®: Select the option “All time”.  
  3. If using Mozilla® Firefox®: Select Everything.  
  4. Select Cache and Cookies (Deleting cookies may help but will sign you out of most sites, deselect this if you don't want this)
  5. Close all browser windows, and then reopen.  
  6. If the problem persists, please contact our technical support team.

Contact Us

Business Hours

Monday–Friday (except holidays)
8:00 a.m.–5:00 p.m. mountain time

Toll-Free: 1-800-914-8931
Local: 801-422-2868
Fax: 801-422-0102

How are we doing?

Customer Feedback

Street Address

Harman Continuing Education Building
770 E University Pkwy
Provo UT 84602

Travel Directions

Mailing Address

BYU Independent Study
229 HCEB
770 E University Pkwy
Provo UT 84602

Helpful Links

High School Program
Bachelor of General Studies
Title IX

Connect With Us