Videos Not Playing

Why is a video not playing in your course?

• Make sure that Flash is installed on your computer and enabled in your browser. Close and then reopen the browser, and try the video again.
• Many common issues are resolved by simply clearing your browser cache and cookies.
  1. Press Ctrl + Shift + Del on a PC, or Cmd + Shift + Del on a Mac.  
  2. For Chrome: Select the option "the beginning of time".  
  3. For Firefox: Select Everything.  
  4. Select Cookies and Cache. 
  5. Close all browser windows, and then reopen the video.  
• If the issue is still not resolved, call our technical support team [link to Contact Technical Support on Tech Support main page] and we will assist you.